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You Got the Interview! Now What?

Whether you're speaking to someone in-person, on the phone, or via video (i.e., Skype), it's crucial to be prepared! In this article, iRelaunch Career Coach Jennifer Malach shares some helpful tips on preparing to ace your interview.

You did it! You figured out what type of work you want to do upon your return from a career break, you have your resume and LinkedIn profile "just right," you applied to various open positions, and you successfully networked your way to a job interview. Think of an interview as a conversation -- just two people trying to learn about each other and determine whether or not they want to work together. So remember, you should be assessing your level of interest in working for the company and hiring manager just as much as the interviewing team will be assessing your skills, experience and fit for the role.

And whether you are speaking with someone in-person, on the phone, or via video (i.e., Skype), it's crucial to be prepared! Don't forget to conduct research about the company, practice your answers to typical interview questions, and have a list of your own questions to ask as well.

Company Research
Learning more about the company you are interviewing with helps you to demonstrate your knowledge and interest in that company and discuss how you can add value to the hiring team. Some suggestions:

  • Have conversations with people who work at the company to learn about the culture
  • Review the company website, blogs, vlogs (video blogs), press releases and social media outlets
  • Learn about the company's industry, services, products and target markets
  • Discover who is on the company's leadership team
  • Read feedback about the company via Vault.com and Glassdoor.com
  • Review the LinkedIn profiles of your interviewers

The Phone Interview
Many companies will have a recruiter contact you first to connect for a "phone screen" interview. This is typically a 30-minute (or less) conversation so the recruiter can initially gauge that you:

  • Meet the basic qualifications for the position
  • Have the right level of communication skills
  • Have the required experience, education and background for the position
  • Can explain any "gaps" in your resume and your salary expectations
  • Understand the company's products or services and the job description

It's important to make sure that you schedule this phone call when you are alone in a quiet space without distraction. If all goes well, you may be invited to speak with someone else on the interview team. This conversation may take place in person, but can also be conducted via video.

The Video Interview
Similar to the Phone Interview, make sure you are in a quiet space with good lighting and that you are dressed professionally (from head to toe!). Test your computer and video equipment beforehand to make sure the video frame is where you want it to be during your interview. The interviewer may ask you more detailed questions to assess your level of interest and understanding about the company and open position, and dig deeper into your experience, skills and accomplishments. Be prepared with answers to questions such as:

  • What made you decide to apply to this company/for this position?
  • Why do you want to work here?
  • How has your experience prepared you for this position?
  • What was the most useful criticism you ever received?
  • Can you explain this "work gap" on your resume?
  • What is your understanding of this company and the position?
  • What are your strengths and can you provide examples of how you demonstrated them?
  • Do you have any questions for me? (Answer is always, "Yes!")

The In-Person Interview
Next, you may be invited into the office to meet with the hiring manager in person. Remember the basics -- know where you're going, don't be late, be polite to EVERYONE you meet (from the security guard to the receptionist to the hiring manager), bring extra copies of your resume and dress appropriately for the company's culture and office environment. The hiring manager may dig even deeper into your past experience to learn how you handled different situations that you may face in this new role. Use examples from your previous time in the workforce to any more recent experiences doing strategic volunteer work, consulting projects or as part of the PTO.

Be prepared to answer questions in the "SOAR" format -- Situation, Obstacle, Action, Result. What was the situation? What obstacle did you face? What actions did you take to overcome or resolve? What was the result or outcome? For example, "Tell me about a time when you..."

  • had to work with a difficult client?
  • demonstrated leadership?
  • felt really accomplished?
  • had to deliver a difficult message?
  • completed a significant project?

It's just as important for you to ask questions at the end of EVERY interview. Here are some recommended questions to ask:

  • How will this role contribute to the company's mission?
  • What do you like most/least about the company?
  • What tools do you have for me to do my job?
  • What are the biggest challenges the team faces?
  • How will you/the company set me up for success?
  • What attracted you to this company and why do you stay here?
  • What are the biggest challenges for you/the company/the position?
  • Why is the position open?
  • What are the expectations for the person in this position at 3-, 6-, and 12- months?
  • I read an article about your CEO/company on <Facebook, Twitter, LinkedIn>, can you tell me more about that?
  • How does your company differentiate itself from its competitors?
  • What other information do you need from me?
  • What is the time frame to fill the position?
  • What are the next steps in the process? Who else would I need to meet with?

After the Interview
Always follow up with a personalized "Thank You" email within a day of your interview to show appreciation for the interviewer's time and to highlight something he or she specifically said to demonstrate that you were actively listening and interested. You can also send a personalized request to connect via LinkedIn.

Good luck and get ready to ACE THOSE INTERVIEWS!


About iRelaunch Career Coach Jennifer Malach

Hi! I’m the Founder of 20/20 Career Solutions and a Certified Executive and Career Coach with over 20 years of corporate experience, including 17 years with Accenture, in recruiting, hiring, coaching, and training teams across North America. Understanding that everyone has his or her own unique psychology and view of the world, my style is tailored to you. With a supportive and solution-oriented approach, I will help you unlock new thinking, build confidence, regain your energy, and realize the value you bring to the workplace.

By incorporating my broad leadership, management and mentoring experience into my coaching, we’ll uncover the best tools and resources you’ll need to develop a manageable and clear action plan to reach your goals and move forward with purpose. 

One of my areas of expertise is supporting experienced professionals returning to work after a career break who need to focus on job search, work/life integration, managing new family dynamics and their first 100 days in a new role. I also work with mid-career professionals in search of a new career path with a concentration on transferable skills, role transition, and career management. I’ve coached professionals from a variety of industries including: banking, financial services, human resources, law, professional services, information technology, and marketing.

I received both my Master’s in Industrial/Organizational Psychology and Executive & Career Coaching Certification from New York University. I’m a member of the International Coach Federation, Certified in Everything DiSC®, contribute expert advice and articles about workplace and career issues for leading career sites, and am a noted panelist, presenter and workshop facilitator.

On a personal note, I live with my husband, daughter, and rescue dog in Westchester County, New York. I’m happy to coach you in person or via phone/Skype – whatever works best for you! 

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